Privacy Policy

Introduction

Antidolor ("we", "us", "our") operates a WhatsApp-based wellness coaching service that delivers online courses for back and neck pain relief. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our WhatsApp bot and related services.

By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following categories of personal data:

• WhatsApp phone number — automatically provided when you message us via WhatsApp
• Name — collected during the onboarding conversation
• Email address — collected to deliver bonuses and course materials
• Course progress — which lessons you have completed and on which day
• Payment information — transaction records (amount, currency, status); card details are handled exclusively by Stripe
• Interaction data — button choices, timestamps, and conversation state

How We Use Your Information

We use the data we collect to:

• Deliver daily course lessons and educational content via WhatsApp
• Track your progress through the "Healthy Back" and "Neck Pain Relief" programs
• Process payments and grant access to purchased courses
• Send you free bonus materials and course-related information to your email
• Send scheduled daily lesson reminders at 20:00 Kyiv time
• Improve the quality and personalization of our service
• Comply with legal obligations

Data Sharing & Third Parties

We do not sell your personal data. We may share data only with trusted service providers necessary to operate our service:

• Meta / WhatsApp — messaging infrastructure. Your use of WhatsApp is governed by WhatsApp's Privacy Policy
• Stripe — payment processing. Card data is handled solely by Stripe under their Privacy Policy
• Hosting provider (DigitalOcean) — secure cloud infrastructure for our server and database

All third-party providers are contractually bound to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal data for as long as you are an active user of our service, or as required by law. If you request deletion, we will remove your data within 30 days, except where retention is required for legal or financial compliance purposes.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at the address below. For deletion instructions, see our Data deletion page.

Security

We implement industry-standard security measures to protect your data, including HTTPS/SSL encryption for all data in transit, secure server infrastructure, and restricted access controls. However, no method of electronic transmission is 100% secure.

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